When it comes to peer-to-peer money transfer services, Zelle takes the lead. Unlike other money transfer methods, this one is fast, easy to use and does not charge any fees. Besides this, it is compatible with a myriad of US banks and credit unions. As a result, it has become a lifesaver for millions of consumers in US who may be looking for a lucrative alternative to transferring money through checks, handling cash or visiting their brick and mortar banks. Although you may have a smooth sailing experience with this app in the past, sometimes your transaction may be pending review. Also, known as ‘hold on’, it is typically an unapproved charge. Such is very common when the recipient’s account has not yet been credited .Other times, this could be as a result of a bank issue such as when there is a delay in the transfer of funds. Better still, such is imminent when the recipient has not registered his or her mobile phone number or email address in order to receive the payment. It is important to note that ‘Zelle pending review’ status may linger for about 7 to 14 days before the payment is cleared or reversed to the sender. In this article, we shall take a closer look at how long does the Zelle payment linger in pending status among other finer details.
What does it mean when a Zelle payment is under review?
Like we have mentioned above, the ‘Zelle payment is under review’ status is a common phenomenon among Zelle users. However, this should not make you freak out as this is basically a security measure in order to avert incidences where you may lose your hard-earned money.
To put this into perspective, the ‘Under review’ status shows that the payment was collected successfully. However, the recipient will not be able to receive the money as the funds sent are under the review by the risk management team, who work hand-in-hand with WePay.
The main aim of subjecting the various payments to a manual review process is to offer the much-needed security to you and your fellow users. Consequently, cases of fraud and money laundry are able to be kept at bay.
Some of the reasons why Zelle payment may be under review include:
1. Unenrolled recipient
One of the leading reasons why Zelle payment may be pending review is because the recipient is not registered with Zelle. Ideally, your recipient should be registered with this platform so that they can receive money more effectively.
However, if they are not enrolled, be sure that they will not receive the intended amount of money. Instead, it will be ‘held’ until they enroll. In fact, once you send money to an unenrolled recipient, they will receive an email prompting them to enroll.
To enroll with this platform, the recipient should click on the link provided in email and then key in their basic information such as the U.S mobile number, email address, Visa or MasterCard debit card with a U.S based account.
Thereafter, the recipient should follow the instructions that he or she will see on the screen and will be good to go. Once the recipient is enrolled, be sure that he or she will be able to receive the money shortly.
2. Sending money to incorrect individuals/entering the wrong details of the recipient
When sending money, you may have missed a few letters in the recipient’s email and thus sent money to the wrong person. This too can make the Zelle payment to be pending review by the risk management officials.
Ideally, any person that has not enrolled on this platform will not be able to receive payment. Therefore, keying in the wrong email may make this problem to emanate. To be safe, you should ensure that you confirm the recipient’s email and even ask them whether they are enrolled on the platform or not. In case, they are not, you can persuade them to register so that they can receive payments immediately.
3. Insufficient account balance
If you do not have enough funds in your account, the payment process will not be smooth as expected. Instead, it will be held under review for quite some time. Until you fund your account and then send money again, that’s the only moment your recipient will be able to receive money from you.
4. Your app is outdated or has bugs
Sometimes, you might have right details of your recipient, enough funds in your account but still Zelle payment remain under review. If this is the case, chances are that the mobile app you are using is outdated. Other times, it might have malicious bugs making it not to be effective as expected. To avert this, you should ensure that you use an updated app for this transaction.
5. Zelle is experiencing delays in transferring funds
Besides the above-mentioned reasons, Zelle might be experience hiccups when it comes to the transfer of funds from one person to another. As a result, Zelle users might experience delays in sending payments as they will be held under review. In such circumstances, there is a need for you to exercise some patience as the technical issue gets sorted by professionals.
6. Poor internet connection
Some Zelle users have claimed to experience the ‘Zelle payment pending review’ phenomenon as a result of poor internet connection. This means that the recipient did not receive the payment as expected.
To avert such a scenario, you should ensure that you have a god internet connection so that your transaction can be completed seamlessly. After all, the whole process needs a good internet connection for it to be successful.
Those are some of the reasons why Zelle payment may be pending review by the risk management team. In case the receiver has not been enlisted into the Zelle account, the Zelle payment will remain pending for quite some time.
Supposing the recipient does not enlist within 14 days, the payment will be terminated and money will be sent back your account. As a result, you may have to restart the entire process of sending money again.
During such scenarios, you can contact the Zelle customer support team and then ask them to refund you the money. Typically, you will be able to do this within 14 days. You can contact the customer service by dialing 844-428-8542 so as to get started.
From enabling you to know why the payment is pending review to canceling the payment for you, there are many ways that this team can help you out. Once the payment is canceled, be sure that funds will be available in your account within 30 days. More importantly, your funds will be safe and thus allow you to enjoy some peace of mind.
How Do I Accept Pending Money On Zelle?
If you are a Zelle user, you might have received some pending payments. Ideally, this can be very frustrating but there is a way in which you can accept pending payments on this platform. To start with, log into your Zelle account and then check the activity page in order to establish whether there is any pending payments or not. Thereafter, you can choose those contacts and then update their information. Better still, you can also change the amount or even add a note to the recipient.
If you want to accept pending payments on this platform, you have to sign up as a new user. Here, you will be required to sign in to your account and then choose a mobile number. Once you are done, select your primary account and then enroll.
In case you have 2 accounts, one of them has to be active. On the other hand, if you only have a single account, ensure that that you register the second one. If you want to accept a recurring payment, consider enrolling in a particular email address.
Once you are done registering with Zelle, key in the recipient’s email and then confirm it. If you opt to send money using a mobile phone, ensure that the U.S mobile number and the email address are correct.
This is because the payment can fail if you key in the wrong email address. Worse still, the transaction may fail if the recipient does not have a passbook balance. Therefore, you may have to contact the recipient in order to make a rescheduled payment. Better still, you can check the status of any canceled payments and then contact the recipient on the go.
How Do I Verify My Zelle Payment?
When it comes to the verification of Zelle payments, there are many ways that can help you get started. From visiting Zelle’s website and logging in with your details to opening the Zelle app on your phone, there are many ways that can help you verify the payment you have made on this platform. You can even check your email for these details. If you have a pending payment, it will be ‘under review’ and can contact the customer care team for further details.
How To Cancel Zelle’s Pending Review/ Can I Cancel A Pending Review On Zelle?
Like we previously mentioned, your Zelle payment can be pending if the recipient has not yet enrolled with this platform, among other reasons. To cancel a transaction of this calibre, you should visit launch the Zelle app and then log in with your details. Thereafter, visit the activity page on your screen and then choose the payment that you want to cancel. Choose the ‘Cancel this payment’ option and you will be good to go.
Does Zelle Work On Weekends And Holidays?
Yes. Unlike other peer-to-peer money transfer platforms, this one allows you to transfer money to your friends and family even on weekends. Whether it is on a Saturday morning or a Sunday afternoon, be sure that you will be able to make these transactions outright. Besides allowing you transact on weekends, this platform also allows you to send and receive money even on holidays. This further enables users to enjoy unmatched convenience.
Final Words
Although Zelle allows you to send money within minutes, there are instances when those payment may be kept under review for various reasons. From failure of the recipient to enroll with Zelle to internet related issues, there are many reasons that might trigger this problem. As a result, your recipient may not receive the money in good time. To be on the safe side, you should consider all the ideas we have mentioned above and the ‘Zelle payment pending review’ status will be a thing of the past. Consequently, you will be able to enjoy unparalleled convenience when using this app now and the days to come.